House Rules and General Information for Groups

1. Smoking

Please note that Copenhagen Downtown Hostel is a non-smoking hostel. Smoking is only permitted outdoors. If this is not upheld you will receive a service charge of 1000,00 DKK. Activated fire alarms due to a smoking will be charged an additional DKK 5 000,00 for the fire department. The hostel is equipped with CCTV.

2. Luggage storage

Copenhagen downtown Does provide luggage storage for the groups, however, for a fee. As they have fully secured storage lockers for pre-arrival and post departure. Lockers are self-served.

The prices are 30 DKK for a small locker for 24h and 40 DKK for a large locker for 24 h. Small locker can fit travellers backpack or a hand carrier bag. The large locker is big enough to store a traveller luggage bag or 2 smaller hand carrier bags.

Please note that if any of your rooms for the group is ready when you arrive, you are welcome to leave the group's bag in one of those rooms, free of charge. This is NOT guaranteed and depends on departures, time and cleaning. However, we will do our best to provide it when possible.

On departure, the group will have to use the above-mentioned lockers. The lockers accept cash only, however, coins can be bought by using a credit card at the reception.

3. The rooms 

The rooms have to be left in a reasonable condition upon departure. The teacher/group leader must check all the rooms before departure to ensure that nothing is broken or missing. This is to ensure that group is aware of any problems that might have occurred, and that the bill will be sent to the group if anything is broken or the room is extraordinarily dirty. Sheets should be stripped off the bed and brought down in the yard for laundry.

4. Towels 

Towels are included in the room one per person. If you need more towels, these can be rented at the reception for 10 DKK.

5. Food and beverages

It is not permitted to bring alcohol onto our premises. Food and beverages are not allowed in the rooms. The staff will confiscate any alcohol brought in, from outside and you will receive a corkage fee of 500,00 DKK.

6. Check – out 

Check out time is 10 am and the group leader should collect the keys and deliver them to the reception. The price for the lost key is 20 DKK.

7. Valuables 

All rooms are private for groups, however, our housekeeping will need access to your room to empty bins etc. The rooms have lockers, which every guest can secure with a padlock. However, Hostel is not responsible for any valuables lost.

8. Breakfast 

Breakfast is included for all group members and it is served every day from 7 am until 11 am. When you arrive, you will arrange your breakfast times for your group with the manager on duty. Please note that some groups might have to split up and come in intervals so that everyone can have a seat and long queues don't occur. It also may be that there are other groups in-house, so with the manager, you will be able to find the best time slots.

Please note that we are unfortunately not able to cater to special needs such as gluten, wheat, nuts or other allergies/dislikes/intolerance.

9. Meeting facilities 

The hostel has no meeting facilities, however, we do have a large basement area that you can ask to borrow for small amounts of time, if available. We, unfortunately, can not provide meeting equipment.

10. Bikes 

If you have already booked bikes when making a booking, please contact the reception to get your keys. You are solely responsible for the bikes when they are in your possession and if the bike is lost you are obligated to pay a fee of 1500 DKK per bike, which is used to cover the cost of the new bike. Key lost is 200 DKK, which is used to cover a new lock.

11. Lunch and dinner

If you have booked a lunch or a dinner, contact manager on duty to discuss where you want to sit and drinks you want to buy for the meals. The meals and time slots that have been preordered cannot be changed upon arrival.

Please note that we are unfortunately not able to cater to special needs such as gluten, wheat, nuts or other allergies/dislikes/intolerance.

12. The bar 

The bar is open for your group if your group is over the 18 years of age. The hostel is not allowed to sell alcohol to anyone for under 18 and can ask you for ID at any time, as well as have right to refuse service to anyone who is not able to provide sufficient ID. If any of your underaged group members try to purchase alcohol, they will be banned from the bar area for the remainder of the stay.

13. Cancellation policy 

The group can cancel free of charge up to 28 days prior to the arrival date. If whole booking or members of the group cancel in less than 28 days prior to the arrival deposit is not refundable.