Terms and Conditions
We welcome you to Copenhagen Downtown Hostel and ask that you note our Terms and Conditions. As a Danish company, all of the business we conduct is governed by the applicable Danish laws. We provide a summary in English below for your convenience for information only. If you have any questions please do not hesitate to contact us.
Hostel Location: Copenhagen Downtown Hostel, Vandkunsten 5, 1467 København K, Denmark
1. The Company
Copenhagen Downtown Hostel operates at the location listed above and will be referred to as ‘We’ or ‘Us’. As soon as a reservation is made, there is a contract between Copenhagen Downtown Hostel and the guest, to which the following Terms & Conditions apply:
2. Reservations (not including Group Bookings)
When you make a reservation online using your credit card details, you create a binding reservation. We will confirm the reservation in writing by email.
If you make your reservation by phone, email or any other means, we will make an informal (unconfirmed) reservation and ask you to confirm the reservation.
The following confirmation conditions apply:
The reservation can be confirmed either with a credit card number, or by contacting us in the week of travel by telephone or email, no later than 12 noon, two days prior to the day of your arrival. If a deposit is requested, the exact amount and terms of payment will be communicated in the letter of confirmation.
3. Group Reservations
Parties of more than 10 people are classified as groups. In this case, we will send you a special group reservation contract which has different terms and conditions from our standard policy (deposits, changes of reservation). In this case, the group contract acts as an addition to the Terms and Conditions.
4. Your Stay
When you make a reservation with us, we commit to supply the booked beds, rooms or apartments for the dates you have booked. On the day of arrival, your bed/room/apartment will be available from the designated check in time. If you arrive earlier than this, we will try to make it possible to provide an earlier check-in, but this cannot be guaranteed.
Your reservation does not include a guarantee of a specific room, only the category booked. We kindly ask you to take note of, and to follow, our house rules for the duration of your stay at Copenhagen Downtown Hostel. Our hostel has a no-smoking policy.
5. Changes to your reservation
When you need to make a change to your reservation, please contact us directly and we will do our best to make it possible.
6. Cancellation Policy
For group reservations, you will find the separate cancellation policy on your group reservation contract. For all other reservations, the following conditions apply:
Cancellation policy requires guests to cancel their reservations minimum 48 hours in advance to avoid a cancellation fee equal to the first night of their booking. Deposit is not refundable.
Refunds will only be given for subsequent nights if payment has already been made and you have advised our staff "no later" than 10 am on the day "before" your revised departure date.
Online deposits, booking fees and extras (including breakfasts and tours) are non-refundable.
There may be different policies for holidays including New Year's Eve reservations; please refer to you booking confirmation for these terms and conditions.
Check-in is available from 2pm. If you will be arriving later than 9pm you must prepay in order to guarantee your booking. We have private lockers you can rent.
It is required that all guests in Copenhagen are registered. We are therefore required to ask for an official identity card, driver’s license or passport. Without an official document of identification with a photograph, it is not possible for you to stay with us as a guest.
Our company is located in Copenhagen, Denmark and therefore all transactions are carried out in Danish Kroner. Our prices include all costs and taxes.
All services are provided and paid for in Copenhagen, Denmark, and therefore Danish law applies.